Fuels & Lubricants is committed to protecting your privacy online. Our policy explains how we will do this.
- Where we are legally required by law to do so
- To further fraud protection and reduce the risk of fraud
GDPR and Consent
Information about you
When you register to purchase products through www.fandl.co.uk we ask for information such as your name, e-mail address, postal address and contact details. Fuels and Lubricants then keeps a record of this information. If you would like to revise the information you have provided to us and/or you would like your information erased from our records you can do so by contacting us in accordance with the information provided at ‘Further Information’ below.
Use of Your Personal Data
All of the information we collect via the website or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you. We are committed to using your personal information only for :-
- Providing a high level of service
- Technical administration of our website
- Providing you with information about the services we offer
- Letting you know about offers and news from Fuels and Lubricants
- To verify details of your payment method or credit card account
If there is a legal requirement to provide your personal details we will do so. Please note that Debit/Credit card information is never retained by Fuels & Lubricants and is only used for the purpose of processing a payment against any individual transaction.
We may collect the following information:-
- Name and contact information including e-mail address and postcode
For how long do we hold your information
Customer information that includes contact details including phone numbers, email addresses and delivery instructions shall be kept for no longer than 3 years after we last delivered or quoted.
All account information (including names, address and order history) shall be deleted permanently from our system 7 years after our last delivery or quotation. We will keep our policy on data retention under regular review.
How we protect your information
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Secure Socket Layer (SSL) encryption technology is used for the protection of information in transit for any sensitive transaction such as payments.
Only employees and third party service providers who need the information to perform a specific job are granted access to personally identifiable information.
You acknowledge that the internet is not a 100% secure medium for communication and accordingly we cannot 100% guarantee the security of any information you send us or we send you via the internet. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information that has not been caused by our negligence.
To see all the information we have about you and to correct any inaccuracies please write to us at Fuels and Lubricants, 10 Derrygonnelly Road, Drumlyon, Enniskillen, Co Fermanagh, BT74 5NA.